Variable Rewards: The Design Tricks Casinos and Mobile Games Share

Neon welcome sign above penny slot machines at Silver Legacy casino

Variable-ratio rewards, near misses, losses disguised as wins, daily streaks and premium currencies: the design tricks slot machines and mobile games share.

Why is it so hard to stop after one more spin, one more run or one more box? Part of the answer is a set of design techniques that slot machines and mobile games share, many of them based on decades-old psychology. None of them is secret, and knowing them makes it much easier to notice when a game is steering you. Here are the main ones.

Neon welcome sign above penny slot machines at Silver Legacy casino
Neon signs over penny slots at the Silver Legacy in Reno, Nevada. Lights and sounds are part of the reward design. Photo: Jim G, CC BY 2.0, via Wikimedia Commons.

Variable-ratio rewards

In the mid-twentieth century the psychologist B. F. Skinner studied how animals responded to different reward schedules in what became known as Skinner boxes. A reward after every press, or on a fixed schedule, produced steady behaviour that stopped quickly once rewards ended. A reward after an unpredictable number of presses, a variable-ratio schedule, produced fast, persistent responding that was very hard to extinguish. A slot machine is a variable-ratio schedule: any spin might pay.

Games use the same idea in loot drops, random crate contents, gacha pulls and rare critical hits. Even Happy Room's damage tally has a little of it: most runs score modestly, a few score spectacularly, and you never know which the next will be. That is part of why the release button is so satisfying, as we discuss in our Happy Room guide.

Two operant conditioning chambers on a laboratory bench
Skinner boxes used in early behavioural research on reward schedules. Photo: Luis Dantas, Public domain, via Wikimedia Commons.

Near misses

Two jackpot symbols on the line and the third just above it: a near miss feels like almost winning, and research suggests it can encourage players to continue even though, in a random game, a near miss means nothing. Regulators have taken an interest. Nevada regulators restricted one form of programmed near miss on slot machines in the late 1980s, though near misses still occur naturally. Games use near misses too: a run that ends just short of a record, a loot box animation that shows a rare item rolling past before landing on a common one.

Losses disguised as wins

Modern video slots with many paylines can pay out less than you bet while still flashing lights and playing a winning tune. Researchers, including a 2010 study by Dixon and colleagues, named these "losses disguised as wins" and found that players often counted them as wins. Mobile games have their own version: a reward screen full of confetti that hands you a few coins after a match you lost.

The mobile and free-to-play toolkit

TechniqueIn casinosIn games
Daily bonusFree spins or chips for logging inDaily login rewards and calendars
StreaksLoyalty tiers and status pointsWin streaks, play streaks, streak protection
Premium currencyChips instead of cashGems or coins with odd bundle sizes that hide real prices
Time pressureLimited-time promotionsEnergy timers and countdown offers
Progress barsBonus metersBattle passes and level tracks
Celebration effectsLights and sounds on every winConfetti, sound and slow-motion reveals

Some of these are harmless ways to make a game feel rewarding. Others, especially premium currencies that make spending hard to track and timers that push quick purchases, are what critics call "dark patterns". The anthropologist Natasha Dow Schüll's book Addiction by Design (2012) describes how slot machine makers refined many of these techniques in Las Vegas, and much of what she describes can be recognised in mobile games.

How to spot them

  1. Convert currencies back to money. If you cannot easily tell what a purchase costs, that is deliberate.
  2. Notice the celebration. Lights and sounds do not mean you came out ahead.
  3. Ignore near misses. In a random game, almost winning is the same as losing.
  4. Set the stopping point first. Decide how long or how much before you start, not during.

Where to go next

The maths behind slot outcomes is in the physics and RNG behind slots and Plinko; the legal debate over randomised purchases is in loot boxes versus gambling; and for a reminder that a game can be compelling without any of these tricks, try the simple, honest loops of the best endless runners.